These Terms and Conditions (the “Terms”) apply to all product delivery services provided by Elasmo LLC (“we”) to you (the “user”), outlining the rights and obligations of both parties during the shipping process. Please read these Terms carefully before placing your order. Completion of payment for your order constitutes acceptance of all the terms and conditions. If you have any questions, please contact us at support@elasmollc.com or by phone at (251) 727-7513.
I. Delivery Scope
We currently only provide delivery services within the United States, covering the continental United States (including Alaska and Hawaii). International delivery (excluding the continental United States) and delivery to PO Boxes or military addresses (APO/FPO) are not currently supported.
You must provide an accurate, complete, and valid delivery address within the United States (including street, city, state, postal code, and contact person’s phone number). You will be solely responsible for any delays, returns, or losses incurred due to incorrect, incomplete, or undeliverable addresses provided by you.
II. Delivery Process and Timeframe
Order Processing: After you complete payment, we will complete order review, product packaging, and shipment within 2 business days (excluding weekends and US federal holidays). Once shipped, the order is considered “shipped.”
Logistics Notification: After your order is shipped, we will send you a notification containing the tracking number, logistics carrier, and tracking link to the email address you provided during registration. You can check the delivery progress in real time through this link, or log in to your account and view it in “My Orders.”
Delivery Timeframe: Delivery time depends on your delivery address and selected delivery method, typically 3-7 business days (calculated from the day after shipment). This timeframe is only an estimate and does not constitute a commitment regarding delivery time. We are not responsible for delivery delays caused by force majeure factors such as logistics carrier issues, weather, traffic, or holidays, but we will assist you in contacting the carrier to verify the situation.
III. Delivery Fees
Delivery fees are calculated based on your order weight, delivery address distance, and selected delivery method (e.g., standard delivery, expedited delivery). The specific fee will be clearly displayed on your order checkout page. Your confirmation of payment signifies your acceptance of this fee.
We may periodically offer free delivery promotions. The rules for these promotions will be prominently displayed on the website. Delivery fees during promotional periods will be subject to these rules.
If a second delivery fee is incurred due to your reasons (e.g., incorrect address, unattended delivery resulting in package return), you will be responsible for this fee. We will notify you and reschedule delivery after you pay the second delivery fee.
IV. Privacy Protection
We highly value your privacy. All orders are packaged in unmarked, neutral packaging. The packaging does not contain any markings or text related to our company name or product type, ensuring that delivery personnel and third parties cannot know the contents of the package.
The shipping label only displays necessary delivery information (recipient’s name, address, and phone number) and does not include any product-related details, protecting your personal privacy throughout the process.
V. Package Receipt and Inspection
Upon delivery, the recipient must sign for the package with valid identification (if you designate someone else to receive it on your behalf, the designated person must provide valid identification). Signing signifies your confirmation of receipt of the package.
When you or your designated person signs for the package, please check its appearance immediately for any damage, leakage, or other abnormalities. If you find the package damaged, poorly sealed, or suspected of being opened, please do not sign for it and contact our customer service immediately. We will assist you in verifying and handling the matter with the logistics carrier.
If you find the products inside the package damaged, missing, or inconsistent with the order after signing, please contact our customer service within 7 business days of receiving the goods, providing the order number, product photos, and evidence of package damage. We will arrange for a return, exchange, and related compensation based on the actual situation.
VI. Handling Lost and Delayed Packages
If your order shows “Shipped,” but you haven’t received it after 7 business days beyond the estimated delivery time, or if the tracking information hasn’t been updated for a long time, please contact our customer service. We will immediately verify the package status with the logistics carrier.
If, upon verification, the package is indeed lost, we will provide you with two solutions: First, we will resend the corresponding product; second, we will issue a full refund (including the order amount and delivery fees). You can choose either option.
We are not liable for delivery delays caused by reasons beyond our control, such as delays by the logistics carrier or sorting errors. However, we will actively assist you in communicating with the carrier to resolve the issue.
VII. Disclaimer
We are not liable for delivery delays, lost or damaged packages caused by force majeure (including but not limited to earthquakes, floods, typhoons, war, policy adjustments, logistics carrier strikes, etc.). However, we will promptly notify you and assist you in taking reasonable measures to minimize your losses.
You shall bear all responsibility and costs for any returns, losses, or damages of packages caused by incorrect, incomplete, or unattended delivery addresses provided by you, or by your own reasons (such as refusal to accept delivery or failure to pick it up within the stipulated time).
The logistics carrier is solely responsible for the service quality. We only provide delivery arrangement services and are not liable for any direct or indirect losses caused by the carrier’s fault.
VIII. Other Agreements
We reserve the right to modify these Terms of Service based on business development, changes in logistics partners, etc. Modified terms will be prominently displayed on the website and will take effect immediately upon publication. Your continued use of our delivery services constitutes acceptance of the modified terms.
Matters not covered in these terms shall be governed by our Terms of Service, Privacy Policy, and relevant laws and regulations. If any dispute arises between you and us regarding transportation-related matters, we should prioritize negotiation to resolve it. If negotiation fails, the dispute shall be handled in accordance with the dispute resolution clauses in the Terms of Service.
Contact Information: For any questions, complaints, or needs related to shipping, please contact us through the following methods:
Email: support@elasmollc.com (Response within 2 business days)
Phone: (251) 727-7513 (Business days, Central Time)
